Google Duplex: el qué, la ética, el SEO

Perhaps you heard about Google Duplex? You know, the artificial assistant that called a hairdresser to make an appointment? Fascinating technology, but what is it exactly? And does it affect search or SEO? In this post, I’ll explain what Google Duplex is. And, I’ll raise some ethical issues I have with it. Finally, I will go into the consequences of Google Duplex for SEO.

What is Google Duplex?

Google Duplex is an experimental new technology that Google demoed at Google I/O, the company’s annual developer conference. This technology allows Google to mimic human conversation. Google is quick to say that at this point, it’s only trained for specific fields.Google showed a video in which a robot makes an appointment for a hairdressers appointment by calling that hairdresser and having an actual conversation. If you haven’t seen a demo of it yet, check out this video first.

Is it good?

Last Wednesday at the Google I/O conference, John Hennessy said about Google Duplex: “In the domain of making appointments, it passes the Turing test.” The Turing test is a test that determines whether a human is indistinguishable from a robot. This means that the robot used in Google Duplex is not distinguishable from an actual human being.

John Hennessy is the chairman of the board of Google’s parent company Alphabet. He is also quite a hero in the field of computer science. When he says something like that — even about his own company — it’s worth thinking about.

John Hennessy was pretty quick to point out that it passes in only one specific field: the task of booking appointments. “It doesn’t pass it in general terms, but it passes in that specific domain. And that’s really an indication of what’s coming.” Which gets us to ethics.

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